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Frequently Asked Questions

We get many different questions from participants, their representatives and providers about our services. Here are some of the most common queries.

If your answer isn’t below, please don’t hesitate to contact us at [email protected] or on (07) 3185 3555 for an answer.

Frequently Asked Questions

We get many different questions from participants, their representatives and providers about our services. Here are some of the most common queries.

If your answer isn’t below, please don’t hesitate to contact us at [email protected] or on (07) 3185 3555 for an answer.

What is plan management?

A plan manager pays your providers on your behalf. This means that when you access the supports you need, you can arrange for the invoice to be sent to your plan manager who will pay the provider for you.

What are the benefits of plan management?

A plan manager can track your spending, lodge your claims with the NDIS and ensure that your providers get paid. By removing the burden of financial administration, you can invest more time working towards your goals.

What is the difference between plan management and support coordination?

Support coordinators assist you in understanding and implementing your plan. A support coordinator can work with you to find various supports to help reach your goals.

Plan managers will pay your suppliers and manage your plan budget.

Does Connect Plan Management have capacity to take on new participants?

Yes. Connect Plan Management continues to grow to support new participants.

Which states and territories do you operate in?

We are registered in every Australian state and territory and can assist you wherever you live.

How do I sign up for Connect Plan Management?

Online:

You can sign up for Connect Plan Management online. You will need to provide some details, sign our Service Agreement and send us a copy of your plan.

Over the phone:

You can call us on (07) 3185 3555.

Our team will talk you through the process. You will need to sign our Service Agreement and provide a copy of the plan.

In person:

We are based in South East Queensland. Please call us to discuss.

I’m a provider. How long will it take for my invoice to be paid?

Invoices are generally paid within five business days from receipt and often quicker.

What is the difference between unregistered and registered providers?

A registered provider is required to meet quality and safeguarding requirements of the NDIS Commission. Not all providers choose to register. By using a plan manager you are able to access both registered and unregistered providers.

How much does plan management cost?

There is no additional cost to you if you choose to have a plan manager, as specific funding is included in your plan. We do not charge any additional fees.

You need to have asked for and received plan management funding in your NDIS plan. This is shown as Improved Life Choices funding in your NDIS plan. If you don’t have Improved Life Choices funding in your NDIS plan, you can request it in your planning meeting or review.

Why choose Connect Plan Management?

We are specialist, independent plan managers and only offer plan management services. This means we do not have any conflicts of interest and can offer you independent advice.  We are inclusive, strive to give access to plan management to marginalised groups, and are committed to achieving excellence in our work.

Can I move from my existing plan manager to Connect Plan Management?

Yes. You will need to give notice to your existing plan manager in accordance with their service agreement and request that they cancel their service bookings. The notice period is usually one month. You will then need to complete the registration process for Connect Plan Management.

How do I get my invoice paid?

Email:

Send your invoice to us via [email protected], or

Mail:

PO Box 477, Morningside QLD 4170.

Once invoices are validated, we will pay the supplier directly.

How do I know how if I still have enough money in my NDIS budget?

Connect Plan Management provides monthly statements so that you can keep track of your budget.

If we have any concerns regarding insufficient funding levels, a member of the Connect Plan Management team will call to discuss.

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PO Box 477
Morningside, Queensland 4170